This policy is a practical beta-stage policy and should be reviewed by qualified legal counsel before a broad commercial launch.
GhostAI provides customer communication and workflow tools for automotive businesses. This Privacy Policy explains how GhostAI may collect, use, disclose, and protect information when businesses and their authorized users access our website, applications, integrations, and related services.
We may collect business account information, user names and contact details, login and authentication information, customer contact records, vehicle and appointment details, conversation content, call or message metadata, service-request information, repair-status information, usage data, device information, and information provided through connected third-party services.
We use information to provide and improve the service, authenticate users, sync approved third-party integrations, organize customer communications, generate summaries and suggested responses, assist with scheduling and status updates, provide support, protect the platform, and comply with legal obligations.
GhostAI may process conversation and workflow data using artificial intelligence to classify requests, generate summaries, draft responses, and support automation. Businesses remain responsible for reviewing configuration, customer-facing responses, and workflows appropriate to their operations.
When a business connects a third-party service, GhostAI accesses only the data authorized through that connection and uses it to provide the requested functionality. Third-party services are governed by their own terms and privacy practices.
We may share information with infrastructure, hosting, communications, analytics, security, and AI service providers that process information on our behalf. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with the business customer's direction or consent. We do not sell personal information.
We use reasonable administrative, technical, and organizational safeguards intended to protect information, including encrypted transmission, access controls, secure credential storage, and restricted access. No system can guarantee absolute security.
We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, and comply with legal requirements. Retention may vary by data type, customer configuration, and connected service.
Business customers may request access, correction, export, or deletion of account information, subject to legal and operational limitations. End customers should generally direct privacy requests to the automotive business that collected their information.
GhostAI is intended for business use and is not directed to children under 13.
We may update this policy. The effective date above will reflect the latest version.
Questions may be sent to hello@ghostaishop.com.